Refund and Returns Policy

Mary’s Regalos y Más operates as a retail clothing and accessories store offering physical items shipped directly to customers within the United States. This policy explains the conditions under which returns may be accepted and how refunds are processed.

This policy applies to all purchases made directly through our website.

🔁 RETURN ELIGIBILITY

Return requests may be submitted within 30 days of delivery and are subject to review and approval based on the conditions below.

A return may be approved if:

  • The item received is defective, damaged, or incorrect
  • The item received differs materially from the product description
  • The item is unused, unworn, unwashed, and unaltered
  • Original tags and packaging (if applicable) are included
  • The return request is submitted within the 30-day window

❌ NON-RETURNABLE ITEMS

Returns are not accepted for:

  • Items marked as Final Sale at the time of purchase
  • Items showing signs of wear, use, washing, or alteration
  • Requests submitted after the 30-day return period
  • Items returned without prior authorization

Returns based on size, fit, or personal preference are not accepted. Customers are encouraged to review product descriptions, sizing details, and images carefully before placing an order.

📩 RETURN REQUEST PROCESS

To request a return:

  1. Contact support@marysregalos.com within 30 days of delivery
  2. Include your order number and a clear description of the issue
  3. If approved, return instructions will be provided

Returns sent without prior authorization may not be accepted.

🚚 RETURN SHIPPING

Customers are responsible for return shipping costs unless the return is approved due to our error (such as defective or incorrect items).

We recommend using a trackable shipping method. Mary’s Regalos y Más is not responsible for items lost during return transit.

💳 REFUNDS

Once an approved return is received and inspected:

  • Refunds are issued to the original payment method
  • Original shipping charges are not refundable, unless the return is due to our error
  • Processing times may vary and can take several business days depending on your payment provider

🔄 EXCHANGES

We do not offer direct exchanges.

If a return is approved and completed, a new order may be placed for a replacement item, subject to availability.

⚠️ DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or incorrect, please contact us as soon as possible so we can review the issue and determine the appropriate resolution.

🔚 CONTACT INFORMATION

Mary’s Regalos y Más
777 N Reed Ave
Reedley, CA 93654
United States

📧 support@marysregalos.com
📞 +1 559-638-6289